FEBRUARY 2005 - Attendees of the Bicycle Leadership Conference provided event organizers with feedback at the touch of a button, thanks to Icon Interactive and the Gluskin Townley Group.
Elliot Gluskin, managing partner of the Gluskin Townley Group, said customer satisfaction data was collected at record speed during the Bicycle Leadership Conference in Phoenix, Arizona, through the use of a touchscreen kiosk developed by Icon Interactive. His company provided a portable customer survey kiosk for the event in order to collect data and analyze customer satisfaction data quickly.
?The interest expressed in our survey kiosk really highlights the fact that retailers, event directors, and resort operators want immediate feedback from their customers and these kiosks offer a cost-effective, timely way to get it,? said Gluskin.
Troy Janisch, president of Icon Interactive, said that customer feedback kiosks are in high demand ? especially for events where immediate customer feedback can be used in real-time to improve the experience of attendees.
Individuals who are interested in learning more about how survey kiosks can contact the Gluskin Townley Group LLC at 610.481.9088 or 608.666.2062. They can also visit their web site at www.gluskintownley.com.
Icon Interactive? is an industry leader helping companies imagine, implement and reinvent their online strategy. Having worked with clients of all sizes, from San Francisco to Madison, Icon Interactive? has the expertise to bring the precise blend of strategy, design, brand knowledge, and technology to every Internet, kiosk, and multimedia project.
